Methods to Map Customer Journeys For Any Product Using 3 Product Management Examples
When Should You Ditch The Funnel And Jobs To Be Done? What Should You Do Instead?
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Harshal Patil
- Jun 5
- 13 min
Mastering B2B Customer Experience: A Candid Talk with Jeff Lee, CX Manager
Uncover The Meaning Of B2B CX. Address Blind Spots In Stakeholders Management.
16 views
Harshal Patil
- May 8
- 9 min
How To Successfully Communicate With Your B2B Customers In 5 Steps
Battle-Tested Playbook To Announce Your B2B SaaS Feature
16 views
Harshal Patil
- Apr 18
- 2 min
Revisiting a 2D Simplification of B2C Acquisition Channels
Social Media? AdWords? Free Samples? My takeaway was that simplification was valuable to view the options, but we need more details to make
2 views
Harshal Patil
- Mar 25
- 10 min
16 Research-Backed Tips To Boost The Adoption Of Your Chrome Extension
Applying Psychology, copywriting, and ASO principles to Chrome App Store
11 views
Harshal Patil
- Feb 13
- 5 min
How to Multiply Your Organic Traffic by following Emilia’s Content Operations playbook
How to create 100+ relevant blogs each month? Emilia Korczynska, Author of Content Operations, explains the process and people required.
17 views
Harshal Patil
- Oct 20, 2022
- 5 min
How to Use Metrics and Signals to Track Customer Experience
Be a Nimble Product Manager by Using Leading Indicators, Based on Real-World Product Management Experience
11 views
Harshal Patil
- Oct 20, 2022
- 5 min
How to Measure Customer Experience by Merging Product Analytics, Surveys, and Interviews
3 Ways to Know your Customers Based on Real-World Product Management Experience
13 views
Harshal Patil
- Oct 18, 2022
- 3 min
5 customer-friendly ways small businesses can make more money
Improve your customer acquisition to increase your revenue in these 5 ways, based on surveying 59 businesses related to real estate
8 views
Harshal Patil
- Mar 1, 2022
- 4 min
How to Visualize Customer Behavior and Change it - Part 9
Create a customer behavior diagram, look at different touchpoints, and conclusion. Part 9 of understanding customer behavior.
7 views
Harshal Patil
- Feb 15, 2022
- 1 min
What would I do Differently to Improve Customer Experience - Part 8
This is a retrospective and ideas article on how we could understand customers better. In the previous article, we looked at the possible...
3 views
Harshal Patil
- Jan 18, 2022
- 5 min
Customer Communication Checklist and Understanding User Flows - Part 7
In part 7 of understanding customer behavior we understand user flows. We improve CX by using a communication checklist and launching featur
5 views
Harshal Patil
- Dec 14, 2021
- 7 min
Can you Persuade Customers to use your Product? - Part 6
Roadshow for enterprise customers, marketing blast hypothesis, and post-sales pitch deck for GTM. Part 6 of understanding customer behavior.
4 views
Harshal Patil
- Nov 30, 2021
- 6 min
How to Analyze Email Usage and Offline Customer Experience - Part 5
CTR analysis in emails led to understanding customer behavior in static documents, creating support shortcuts, and forming hypotheses on con
6 views
Harshal Patil
- May 17, 2021
- 5 min
Boost Customer Experience by Analyzing Click-Through Rates and Redirecting - Part 4
Funnel customers to explanatory articles and analyze referrer CTRs in a unique way to continue solving customer problems. Part 4 of understa
9 views
Harshal Patil
- May 5, 2021
- 5 min
Subtle announcements and Hierarchy of needs for Customer Experience - Part 3
Continue solving customer problems by non-intrusive launch announcements to drive adoption and writing a “how to”. Part 3 of the adventure i
12 views
Harshal Patil
- May 1, 2021
- 8 min
Stakeholder Roadshows and Process Changes for Customer Experience - Part 2
Continue solving customer problems by all means necessary - stakeholder management, roadshows, and process changes. Also, a dashboard! Part
13 views
Harshal Patil
- Apr 2, 2021
- 8 min
An Adventure in Solving Customer Problems and Tidying-up Metrics - Part 1
An example of solving customer problems in a data-informed approach and identifying leading metrics. Meeting the right customer needs, where
19 views
Harshal Patil
- Mar 6, 2021
- 5 min
Building and nurturing company culture by mini-CEOs
An observation on building sticky energizing company culture through hiring, iteration, and recognition for PMs.
1 view
Harshal Patil
- Oct 4, 2020
- 1 min
2D Simplification of Customer Acquisition Channels
A few years ago, I volunteered to help a health and wellness startup in increasing their sales. I approached the problem by trying to...
5 views
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