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"Harshal was constantly consuming customer feedback, at the time he would actively engage with any feedback that came in related to billing. Harshal was also constantly willing to engage customers directly to troubleshoot issues and query feedback. To me, this is the essence of a good PM--engaging customers.
He was not one to stick so hardily to a path that there is no way to change course. He was strategic, but flexible enough to change how he was developing our products, and prioritizes based on customer measures. Harshal uses data in aggregate, along with qualitative measures, when making all his decisions. 
He wasn't satisfied with "good enough," and set bold goals when trying to reduce issues for customers. 
He also worked cross functionally with support, sales, CSM, and customer experience to ensure he was receiving good data and identifying trends by evaluating data from multiple sources. All in all, he represents a customer obsessed Product Manager!"

Matt Stang

Principal CX manager | ex-Twilio

"I’ve had the opportunity to work with Harshal on multiple high-impact projects. And I learn something new every time we have a conversation. His knack for marketing strategies and data crunching is something that probably comes naturally to him. He dove into our data pool, surfacing insights that turbocharged our content and marketing game.
He’s always asking the right questions and uncovering insights you didn't even know were there. Working together, we saw some impactful results for our marketing efforts. His work on analyzing our extensive dataset was exceptional, categorizing it into actionable insights that shaped our content and marketing strategies. His pivot charts - A GAME CHANGER! It made complex information both accessible and actionable. Many months after our work, I continued to use his recommendation documents.
His suggestions were backed by rigorous data analysis, which made all the difference. I would highly recommend him for projects involving product management and marketing strategy."

Vaishnavi Srinath

Marketing Manager | Distill

​"Harshal is a self-starter that thrives with projects that lack clear up-front definition, and is able to navigate complex organizations to accomplish his objectives. I found that he was able to integrate himself into the team, understand the project and deliver value very quickly – while also building a strong network within the organization.
The project he stepped into was loosely defined, where Harshal spent time evaluating the market and competitors before framing a hypothesis and building a comprehensive and thorough assessment/recommendation. I found that he was very diligent, organized and his presentations found the right balance of summary and detail, whether presenting to marketing teams, engineering teams or executives. Any organization would benefit from the intangibles and strong work ethic that Harshal brings every day."

Jeff Foster

ex-Director, Product | Microsoft

"Harshal's outstanding product perspective, analytical skills (i.e., his Google sheet mad skills), and abilities to muster a team... is truly something to commend! His work ethics are also exceptional."

Patrick Li

Co-Founder | ex-Twilio

"I was impressed by his professionalism, work ethics, structured approach to problem solving and interpersonal skills. He was able to work through some difficult analysis work after being provided early direction. I strongly recommend Harshal and he will be an asset to any product management organization."

Gautham Ravi

Senior Director, Product | Cisco

​"Harshal embodies all of the great qualities you want in a product manager/leader. He was instrumental in the successful delivery of many projects. The projects/features he led were complex and had broad scope. He was extremely good at breaking these complex problems down into manageable pieces and he dove deep to understand the customer experience.
Harshal was someone that all of our stakeholders trusted very early on - the #1 trait a product manager should have. He worked very well cross-functionalty with our tax, billing operations, customer experience, accounting and other product teams to drive alignment on cross-functional initiatives. He is a leader.
Lastly, Harshal is always ready to help provide support to his colleagues, peers, leadership, and stakeholders across the org. We had him start "Harshal's Academy" for our Business Unit because he quickly became a mentor for newer team members and held brown bag sessions to teach all team members how to use tools available to us, google analytics, how to conduct a customer interview and how to use our data tool Looker. He is a data wizard!! He always had data and metrics to backup his opinions and reasons for taking a product in a certain direction. I strongly recommend him and would work with him again if I had the opportunity!" 

Rebecca Price

Director, Product | Twilio

"Harshal possesses a unique combination of attention to detail, excellent communication and solid work ethic. This combination leads Harshal to persistently focus on understanding customer problems in detail, be it via interviews or data analysis and develop key insights. With his attention to detail Harshal is able to understand engineering perspectives well and is able to create the bridge to solve customer problems using engineering. With his excellent communication skills and solid work ethic; Harshal goes above and beyond his area of immediate ownership to help the project out and makes himself available for any questions to ensure success of the project. Harshal is quite humble which enables him to successfully facilitate conversations and discussions between different parties and fill the gaps. Any company or team will be absolutely fortunate to have Harshal on their side."

Tejas Kotecha

CTO | Nabis

"Harshal is exactly the type of partner you want in a Product org. He digs into data and customer feedback to uncover root cause and he is unafraid of complexity (like billing!) He approaches problems with genuine curiosity and brings ease and confidence to every conversation.
CX will sometimes ask PMs or ops teams to attend a “Close the Loop” conversation to empathize with customers or serve as a subject matter expert. Harshal joined me on one such call, and the customer remarked, “Right now I feel like I'm the only client that you guys have,” as he clearly talked through the situation and helped find them a solution. However, he doesn’t stop there; he seeks to solve the problem at scale, using ticket and survey data to better understand the problem from all angles."

Nheeda Enriquez

Senior Director, CX | ex-Wells Fargo

"For every project that we’ve worked together on, Harshal makes it a priority to involve customers at the problem or solution validation stages. He reaches out directly to customers he has already built relationships with and to customer proxies like CSMs, AEs, and support in order to really put himself in the shoes of the customer. I’ve always felt confident solving customer problems with Harshal because we gain that first-hand perspective from the customers themselves. Harshal will roll up his sleeves and do all the legwork to get in touch with customers and handle all the logistics of setting up meetings, taking notes, and synthesizing what we learn from them. He really exemplifies approaching Product from a customer-centric perspective and I have enjoyed collaborating with him in creating solutions that we have no doubt are solving tough customer pain points."

Angela Ng

Manager, Product Design | ex-Egynte

"I had the joy of working with Harshal on several cross-functional projects at Twilio. As a product manager on the Billing team, Harshal kicked off projects with a structured approach to solving problems. His customer-centric method produced results. For example, he walked the customers' shoes by analyzing customer data to gain insight. In other words, Harhal's data-driven approach and strong execution skills changed our billing methods, which lead us to positive results for Twilio's bottom line.

It is rare to come across someone as dedicated, sharp, and talented as Harshal. Overall, he has incredible communication skills, attention-to-detail, and strategic thinking. I would not hesitate to work with him again. He is reliable and collaborates with confidence and humility. He will always go the extra mile to produce results."

Jessica Tiao

Lead Product Designer | Haus

"I worked with Harshal at Twilio as a Product Manager, where he produced some of the best interactive reports I have ever seen! These helped show key problems/insights as to what needed to be prioritized now. I’m impressed by his work ethic, ability to adapt to any situation or business problem and to get the job done.
It was always a pleasure working with Harshal, and I would highly recommend him as I am confident he would positively impact any Product Management role."

John R

Product Manager | ex-Openet

"Harshal refuses to deliver the bare minimum for anything that he does which is shown through his detailed, thoughtful work and his extra effort to get involved with internal/external customer problems. I appreciate his affinity for leveraging data, taking the time to educate those on how to use software effectively, and pushing the bounds to make sure we are never settling. Harshal is incredible at following through. He has the herculean effort of balancing many different priorities and yet is still capable of following through with all of them. Multiple stakeholders have referenced Harshal's ability to relate to their struggles and not give up until a solution is found. Not only was his product launch a huge time saver for E’s team but it ultimately has led to fewer manual errors and credits (bad customer experience). A Customer Experience project was the ultimate project to showcase how diverse a skillset Harshal has. This project is being replicated throughout Twilio because of Harshal's ownership, ability to drive alignment, and can-do attitude. He has become an expert in analysis and more importantly, a storyteller of data. "

Erica Swenson

Senior Director, Product | Samsara

"Harshal is a standout product manager, consistently delivering top-tier results. His analytical skills, meticulous attention to detail, and ability to tackle specialized use cases are exceptional. He fosters collaboration through clear documentation and proactive communication, ensuring alignment across stakeholders. Harshal's commitment to "Write it Down" streamlines project execution, even under tight timelines. His proactive approach ensures smooth launches and successful outcomes. I highly recommend Harshal for any product management role; he's a true asset to any team."

Amit Agarwal

ex-Senior Director, Product | ex-Google

"Harshal is a strong PM who excels at identifying opportunities and seeking out data to support the case for its prioritization. He conducted JTBD interviews and documented the analysis in detail to support the case for prioritizing customer value initiatives. He held several brown bag sessions to educate team members on new topics and empower them to do better in their areas. He invested time and energy into analyzing the data (including customer interviews) and rationale into well crafted business cases. The engineering team saw a marked improvement in the planning process and the concrete plan that was put in place after joining the team. His obsession with data sets him apart."

Mehul Trivedi

CIO | ex-LendingTree

"Three key factors worked well. First, analytics was crucial for our success. Harshal gathered and analyzed data to help us make informed decisions. Second, his communication was structured, which helped keep everyone on the same page and towards the same goals. Finally, the importance of being fair and sensitive in his approach, demonstrating empathy and understanding towards others. These qualities helped to build trust and respect within our team and fostered a positive working environment.'

Ajit K

Founder and CEO | Distill

"Harshal worked with me at Senergy, where he contributed to revamping our B2B strategies and digital presence. His keen analysis and understanding of the marketplace led to a new e-commerce strategy that will add significant new customers by launching our product on e-commerce marketplaces in a new form factor. It helps us break into a new market segment.
Harshal's ability to analyze vast amounts of data and synthesize them into actionable insights is remarkable. For instance, his review of customer needs and competitor data gave us a go-to-market plan for growth via inbound requests on our website in the B2B for-profit vertical for our security systems business.
His initiative to overhaul our website resulted in faster page loading times and a smoother experience for website viewers. Harshal also demonstrated deep customer insight by reworking our product description to highlight solutions and benefits, greatly enhancing our market positioning.
His approach is thorough, data-driven, and customer-focused, making him an invaluable asset to any team. I highly recommend Harshal for his professionalism, dedication, and the substantial value he brings to business strategy and operations."

Geetha P

Managing Director | Senergy Intellution

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